St. Petersburg, Florida - Bank Of America customers are the least satisfied and the most likely to close their accounts and do business somewhere else according to a Harris Interactive poll.

But the bank is trying to change its image. Bank of America took out a full page ad in Sunday's edition of the St. Petersburg Times newspaper. The ad claims that the bank is working with distressed homeowners in Florida and the copy lists the numbers of customers the bank says its reached through customer outreach events and through its customer assistance centers.

Pinellas County Tax Collector Diane Nelson reminds property owners that 2011 tax bills for real estate and tangible personal property will be mailed on Monday. The Tax Collector’s office will mail close to 415,000 tax notices, totaling $1.1 billion. Payments will be accepted starting Nov. 1, as allowed by Florida law.

“We are preparing for another busy tax season,” Nelson said. “We collect the majority of property taxes in November as a result of the 4 percent discount.”

Taxpayers receive a discount of 4 percent for payments made by Nov. 30. After November, payments made by the following dates – or postmarked if sent through the mail – receive the respective discounts: Dec. 31, 3 percent; Jan 31, 2 percent; and Feb. 29, 1 percent. All payments must be made by March 31 to avoid becoming delinquent.

Pinellas County Health and Human Services Department provides emergency energy assistance of up to $600 to senior citizens unable to pay their power bills.

Funds from the Area Agency on Aging of Pasco/Pinellas Inc. can help residents age 60 and older in danger of having their power disconnected during the designated cooling and heating seasons when demand and bills are higher than normal.

Eligible seniors must have a crisis with a delinquent notice from the utility company or a notice that power has been shut off to be considered for help. They may also qualify to receive repairs to a cooling unit or a voucher for fans, heaters and blankets.